Help & Support.

Receipt scanning

Capture clear, accurate receipt records.

How do I scan a receipt?

Open Recilio, tap the scan button, and place the full receipt inside the camera frame. Keep the phone steady and make sure the store name, date, and total are visible. Review the detected details before saving.

How can I improve scan accuracy?

Use bright, even lighting, flatten wrinkled receipts, avoid glare and shadows, and keep the camera parallel to the paper. For very long receipts, follow the in-app capture guidance.

Can I correct scanned information?

Yes. Open the receipt after scanning, review the detected fields, and edit any item that needs correction before or after saving.

Account & login

Access your account and keep it secure.

I cannot sign in. What should I do?

Check your connection and confirm that you are using the same sign-in method and email address you used when creating your account. If the issue continues, restart the app and try again.

I did not receive an email or verification code.

Check your spam or junk folder, confirm that your email address is correct, and wait a few minutes before requesting a new message.

How do I update my account details?

Open the account or profile area in Recilio. The settings available for your account can be updated there.

Exports

Prepare your receipt data for other tools.

How do I export my receipts?

Open the export area in Recilio, choose the receipts or date range you need, select an available format, and follow the share or save options on your device.

Why is an export incomplete?

Check that the intended date range and filters are selected. If an attachment or field is missing, confirm that it exists on the original saved receipt and create the export again.

Where is my exported file?

The destination depends on the option you selected. Check your device Files or Downloads folder, or the app you chose from the system share sheet.

Subscription & billing

Manage your plan and App Store billing.

How do I manage or cancel my subscription?

Subscriptions purchased on iPhone or iPad are managed through your Apple ID. Open Settings, tap your name, then Subscriptions, and select Recilio. Cancellation takes effect at the end of the current billing period.

I subscribed, but premium features are unavailable.

Confirm that you are signed in with the correct Recilio account and Apple ID, then use the Restore Purchases option in the app if available. Restart the app after restoration.

How do I request a refund?

Payments made through the App Store are processed by Apple. Refund eligibility and requests are handled through Apple’s official purchase support channels.

Privacy & data deletion

Understand and control your information.

How does Recilio handle my data?

Recilio is designed with privacy in mind. For details about the information we process, how it is used, and your choices, read our Privacy Policy.

How do I delete my account and data?

Follow the account deletion instructions linked below. Please note that deletion may be permanent and may not cancel an active App Store subscription.

Does deleting the app cancel my subscription?

No. Removing the app from your device does not cancel an App Store subscription. Manage it separately in your Apple ID subscription settings.

Privacy Policy →Account & Data Deletion →

Troubleshooting

Resolve common app and sync issues.

The app is not working as expected.

Confirm that you have a stable connection, close and reopen Recilio, and install the latest app version and device software. Restarting your device can also resolve temporary issues.

My receipts are not appearing.

Check your connection and make sure you are signed in to the correct account. Allow a moment for syncing, then close and reopen the app.

What should I include when contacting support?

Tell us your device model, operating system version, Recilio app version, and the steps that caused the issue. Do not email passwords, full payment details, or other sensitive information.